Card & Loans Service Advisor - London, United Kingdom - HSBC

HSBC

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

Card & Loans Service Advisor Global Operations:

Some careers
grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Digital Business Services teams are the foundation of HSBC, providing essential support across technology, operations and key central business services for our global businesses and functions.

This includes running customer operations, delivering innovative digital solutions for customers and colleagues, managing bank-wide change, and central services such as procurement and real estate management.

The teams play a vital role in driving great experiences for customers and colleagues, and enabling the bank's strategy.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package.

This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Card & Loans Service Advisor

In this role, you will:

Service all customer products including updates and maintenance for existing accounts and services featuring more complex activities.
Amend or cancel customer accounts based on the customer confirmation or instructions from the authorities
Verification and screening of new customers
Respond to third party and customer specific information requests including audit checks and returns forwarded when required

Requirements
To be successful in this role you should meet the following requirements:

Have a background in administrative roles
Experience in Loan services
Worked within a targeted operational environment
Strong understanding of audit trails and reporting
Providing a high standard of customer service
Worked with M&SM products, processes and procedures

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You'll achieve more when you join HSBC.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

HSBC has processes in place to avoid nepotism.

This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential - regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.

If you would like to receive any information in a different way or would like us to do anything differently to help you