Retirement Living Officer - Chipping Norton, United Kingdom - Midland Heart

Midland Heart

Verified Company

Chipping Norton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role

Are you a keen problem solver who enjoys delivering great customer service? If so, we've an exciting opportunity for a people-focussed individual to join us as a Retirement Living Officer on a 12 hour per week, temporary basis for 4 months, with the possibility of going permanent down the line.

This position is based at one of our Mutual Retirement Living Schemes, Millview, based in Oxfordshire.

Please note, full training will be provided for this role.

As a Retirement Living Officer, you'll:

Deliver excellent housing management related customer service across different tenure types (mutual and leasehold)
reviewing the service delivery to ensure compliance to our housing management procedures.
Achieve high customer satisfaction, by developing and maintaining positive relationships with our customers, interacting with them regularly to ensure key messages are delivered and their needs are understood.
Carry out building safety checks to ensure that our schemes are safe, secure and thriving communities.
Experience of working with customers in Housing management context / residential setting; or, experience in a fastpaced customer service / relations role
Knowledge and experience of managing compliance including building safety, safeguarding, fire safety and health and safety.

Who are Midland Heart? We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role._