Customer Account Advisor - Stoke-on-Trent, United Kingdom - DPD Group UK

DPD Group UK

Verified Company

Stoke-on-Trent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Contract Type: Permanent / 37.5 hours per week
Salary: circa £23100 plus commission
Location: Stoke ST1 5SY
Days of Work: Monday to Friday

Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.

You will be in a busy and fast paced business that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again

DPD is a Valuable 500 company and a Disability Confident Employer_

Your primary responsibility will be to proactively manage an existing customer base of currently around 800 customers, each spending up to £700 per week with either DPD or DPD Local.

You will build great working relationships with them to help retain their loyalty to our company and develop each account through sales and high level service.

Key responsibilities will include

To contact customers using various methods of communication and in line with a predefined contact matrix
Developing account plans for each customer to support the Account Manager portfolio revenue/contribution targets
Maintaining/updating information via SalesForce and other systems used
Developing multifunctional and multilevel business relationships with customers organisations
Identifying and developing any additional revenue opportunities within the portfolio and their associated companies.
Maintain an up to date revenue opportunity pipeline
Monitoring the profitability and profile of each customer to ensure the account is trading within acceptable levels
Identifying and managing the resolution of customer problems to secure long term account retention
Contacting customers to maintain planned levels of revenue / contribution improvement through timely rate renewals
To complete Annual Price Increases for all accounts within your portfolio
Working with the sales teams to accept accounts for handover in line with company policies and trading agreements

About You
You will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience within Account Management / Customer Relationship Management.

You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly.

It would be advantageous if you had good mathematical skills to support the work around pricing and costing for customers.

We will also expect you to be

A person capable of decisive and effective decisionmaking, in a time pressured environment
Someone that really enjoys resolving problems and demonstrates high levels of resilience, selfmotivation and flexibility.
Have knowledge and experience in sales & upselling to existing customers
Have attention to detail and good organisation skills
Demonstrate the core values of DPD DNA
Passion, Respect, Honesty, Flexibility, Hard Work and Accountability

Additional Information

We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day.

It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability.

To name but a few

Holiday trading
Enhanced maternity and paternity package
Free life assurance of 4 x salary on joining the pension scheme
Free onsite parking for all employees
Health Kiosks visiting every location
Discounted shopping from 100's of retailers including up to 5% off your weekly supermarket shop
Milestone Days off to celebrate with your family and friends
Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within.

As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

Job Types:
Full-time, Permanent

Benefits: