Customer Coordinator - Basingstoke, United Kingdom - 1-1 Recruitment
Description
1-1 Recruitment have an excellent opportunity to join one of the world's leading providers of warehouse equipment and supply chain solutions.
Working alongside the planning team, you will be responsible for delivering excellent customer service through giving clear direction to the customer via the delivery team and liaising with both internal and external customers.
KEY RESPONSIBILITIES:
Customer Coordinator - The Role:
- Call to confirm delivery arrangements
- Arrange alternative delivery arrangements with end customers, lead customer and planning team
- Coordinate on road issues with drivers
- Be the key interface between customers ensuring a balanced approach is taken to delivering high levels of customer service
- Record call results with high levels of accuracy
- Operational administration as required
- Any other duties as requested
KNOWLEDGE, SKILLS & EXPERIENCE:
Experience in making / receiving a high volume of calls
- Proficient on Microsoft Office, must be able to use Outlook, Teams and Excel
- Excellent Communication and Organisation skills
- The Person:
- Excellent attention to detail with high levels of accuracy
- Great team player
BENEFITS:
- 25 days of holiday a year, plus bank holidays
- Enhanced Salary Sacrifice Pension Scheme
- Death in service benefit
- Onsite café, plenty of free parking and 10 minutes' walk from Basingstoke Station
Job Types:
Full-time, Permanent
Salary:
£26,000.00-£30,000.00 per year
Benefits:
- Company pension
- Flexitime
- Free parking
- Onsite parking
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Basingstoke: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location:
In person
Flextime
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