Scheduling and Delivery Team Leader - Lewisham, United Kingdom - The Hyde Group

The Hyde Group
The Hyde Group
Verified Company
Lewisham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Lewisham

£32,100 - £39,780
Hyde is looking to recruit a Scheduling and Delivery Team Leader.

Hyde is one of the UK's leading Housing Associations. Our values guide the way we operate; we're customer driven, inclusive, collaborative and innovative. We work in partnership with our customers to develop and deliver better services for everyone. Property Services at Hyde is responsible for ensuring that we provide all customers with a safe home.


As a Scheduling & Delivery Team Leader, you will supervise and develop the Property Maintenance Scheduling Team in the delivery of an effective planning and scheduling service to deliver an excellent service to customers.


Key Responsibilities of a Scheduling & Delivery Team Leader

  • Manage and coordinate all administrative and scheduling activities related to the PM Scheduling Team.
  • Ensuring all appointments committed to are met, liaising with customers and Operatives to arrange and rearrange appointments as required.
  • Proactively oversee the tracking of jobs that potentially could go overdue.
  • Planning all work to ensure completion within target timescales and prioritising attendance of emergency works.
  • Closely monitor the punctuality and quality of job completions providing feedback and trend analysis to Trade Supervisors to maximise productivity.
  • Coach and develop the team to prioritise workloads to correct Trade Operatives and schedule works efficiently to maximise the potential for a First Time Fix.
  • Deliver effective leadership and performance management of the Scheduling Team through regular onetoone meetings and performancebased reviews.

Key Skills and Experience

  • Team leadership
  • Scheduling

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award
- winning flexible benefits package.

  • Volunteering days


Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone.

We strive to build and nurture a culture where inclusivity is the norm and not an initiative.

Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.


Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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