Sales Team Leader New - Brighton, United Kingdom - Clearline Recruitment
Description
Responsibilities
- Assist the team in managing their sales pipeline within our inhouse CRM database, working to strict KPI and booking targets
- Ensuring that the day is structured efficiently with a focus on meeting daily targets
- Leading the agents in a variety of ways during the day, identifying trends in their performance, call stats etc to ensure maximum call time and efficiency. Addressing any issues promptly
- Work with QC to arrange voice files and mix tapes for training and feedback sessions
- Producing and undertaking role plays based on the CAT script for the team
- Assisting agents with queries, helping them to find quick resolutions and secure bookings
- Ensure any bad practice is addressed immediately
- Escalate any persistent performance or disciplinary issues to the CAT Manager
- Maintain up to date market knowledge to assist in more complex queries
- Ad hoc duties as required from Sales Manager and CAT Manager
Requirements:
- Telesales team leader or trainer experience essential
- Initiative to manage and prioritise own workload to meet strict targets
- Excellent interpersonal skills, ability to build rapport and engage contact through conversation
- Outstanding telephone presence and professional manner
- Proficiency with the Microsoft 365 suite and the ability to touch type at a good rate
- High level of attention to detail
Benefits
- Annual Leave of 20 days per annum, increasing with length of service up to 25 days per annum
- Birthday Leave after 1year service
- Attendance Booster; earn extra leave through exceptional attendance
- Defined contribution, salary sacrifice pension scheme
- Comprehensive Employee Assistance Program
- Incentive events throughout the year, with prizes including gifts, vouchers, and holidays
- Various social events throughout the year, including our own festival
- Free fruit, soft & hot drinks, snacks, and lunch
Job Title:
Sales Team Leader
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Location:Brighton
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Salary:£25,000 - £30,000 per annum + commission
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Full Time:Monday - Thursday, 8:45am - 5pm, and 4pm finish on Friday
**For more information, please contact Jamie Woodward at Clearline Recruitment.
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