New Client Unit Handler - Cardiff, United Kingdom - Admiral

Admiral

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Admiral Law
Admiral Law was created in 2013 and is co-owned by both Admiral Group and Lyons Davidson Limited. We are legal experts who specialise in road traffic accident claims.

Admiral Law is one of the largest Alternative Business Structures in England and Wales and continues to grow and develop.

At Admiral, we are proud to be a diverse business where we put our people and customers first.

We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no.

1 in the 2020 Sunday Times Best Big Companies to Work For in the UK.

About the role

As a New Client Handler in NCU your primary role is to obtain new clients' instructions to handle their personal injury and/ or financial loss claim.

You will be answering both inbound and outbound calls to ensure the client understands how we can assist, listing all benefits of using our services.

You are expected to deliver an outstanding service to every client probing and identifying what losses they have incurred.

Through comprehensive training will be able to deliver limited legal advice to assist the client in understanding what is expected of them and to manage their expectations of what can be claimed.

On a daily basis you will be expected to deliver advice from the training you have been provided or via scripting.

Identifying how we can help each individual client is a key part of a New Client Handler role as you will ensure the client is well informed of how we can assist them in their time of need.

You are expected to understand the urgency of every call, remaining patient, and should you detect a case which doesn't fall within our internal processes and procedures then you are expected to use your initiative and/ or seek further guidance.

A New Client Handler must ensure the correct level of funding has been arranged and the retainer sent out is applicable for their client.

Each day you will work on Personal Injury files or Uninsured loss files, whatever your rota stipulates for that given day.

On occasion, due to business need, you may be expected to concentrate more on Personal Injury or Uninsured Loss claims.

You will have your individual 'to-do' list and it will be your responsibility to on keep on top of these tasks on a daily basis.

Teams in NCU work different working patterns to facilitate the volume of work we have incoming to the business. Your working hours vary between our opening hours of 9am and 8pm.

If you are scheduled to work a weekend then please note this is both Saturday and Sunday and you will take a Day in Lieu one day in prep for your weekend and one day after.

If you need to swap this then it is your responsibility to ensure it has been worked and an agreement in place.

Skills & Knowledge

Great Phone manner and a positive attitude
Deliver excellent Client Care
Enthusiastic and motivated
Adaptive to internal changes as and when needed
IT literate to swiftly update files
Retain and implement information in training courses to help develop
An effective listener and be able to identity how an individual client may need our help
Clear and Concise
Identify a clients' needs by asking the relevant questions
Great at information gathering and probing where necessary
A good communicator
Understand the importance of prioritising

Our Commitment to You
All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first.

We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays).

You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.