Customer Service Co-ordinator - Cardiff, United Kingdom - Wates

Wates
Wates
Verified Company
Cardiff, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where no two days are the same? If so, we have an exciting opportunity for you to join our team as a Customer Service Coordinator in Cardiff.


Wates Residential is a developer contractor; we invest, develop, build and sell quality affordable housing, either contracting or in a form of partnership with Local Authorities, Registered Providers and public bodies.


ABOUT THE ROLE


As a Customer Service Coordinator, you will play a crucial role in ensuring that our customers receive exceptional service from initiation to completion.

You will serve as the first point of contact for customers, contractors, and internal personnel, managing inquiries, defects, and queries with efficiency and professionalism.

This role requires strong communication skills, attention to detail, and the ability to build and maintain positive relationships with stakeholders.


As our Customer Care Coordinator, you will:

  • Act as the primary liaison between customers, contractors, and internal teams.
  • Manage customer inquiries, defects, and queries promptly and efficiently.
  • Coordinate inspections, remediation, and scheduling of operatives.
  • Maintain accuracy of the Clixifix database and prepare defect notifications.
  • Support the Customer Service Manager by attending customer appointments as needed.
  • Prepare reports to identify key trends and areas for improvement.
  • Ensure compliance with company operating procedures and standards.

WHAT WE OFFER

  • Competitive salary
  • Flexible working
  • Extensive corporate benefits including, Private Medical, Pension 8% employers' contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more
  • One of the best learning and development programmes which is customizable to support your career progression goals. (c.7000 training sessions delivered year to date across the WATES Group)
  • Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.


Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK.

We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.


As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer.

Being a family owned, business means we understand and value long term relationships.


The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement.

Wates are pushing to take a leading role in reducing our industry's environmental impact.


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