Switchboard Operator - Durham, United Kingdom - PPM Recruitment

PPM Recruitment
PPM Recruitment
Verified Company
Durham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
EJSWITCH/ADMIN

Durham, County Durham

Up to £11.83 per hour

Full-time, Temporary

27/03/2023, 3 Months


Switchboard/Help desk Operator

Duties:


  • Operation of the switchboard console and bleep system
  • High volume Outgoing and Incoming call handling
  • This person will form part of a team providing a continuous telephone switchboard service within a busy working environment
  • Operation of 24hour emergency call response
  • Operation of online VDU directory
  • Programme and issue bleep facilities
  • Porter help desk support (manual recording only) out of hours and weekends
  • Monitor CCTV on preset cycle when Security or on a call (supporting role only)
  • Radio response to Security while on patrol or response (supporting role only)
  • Responsible for the completion of doctors on call rota and submitting copy to the Accident & Emergency department
  • Lone working, out of hours
  • Prioritise call logs
  • Responding and completing routine emergencies, Paediatric/Obstetric emergencies, Fire Calls, Child Abductions, Bomb Threat, and Major Incidents
  • Provision of 24hour monitoring and response in accordance with procedures to include Fire, Plant Alarms, Intruder Alarms and Gas Alarms
  • Deal with all calls in a courteous and tactful manner and redirecting as and when required
  • Liaise with BT, trust IT and Data Pulse on a regular basis
  • The post holder will be expected to maintain confidentiality of all sensitive information
  • Reporting of faults on extensions, exchange lines, private circuits, and staff location systems
  • The post holder will be working in a busy environment and dealing with different demands of service users
  • Operation of back up switchboard system, Meridian in the event of a systems failure
  • Provide directory enquiry service for hospital employees and the public

Additional information:

  • Shifts include Nights, days and weekends
  • 12 hour shifts
  • Minimum of 2 shifts per week up to 4 shifts per week
  • Previous switchboard operator experience required
  • Training will be given
  • Basic DBS essential
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