Service Owner - London, United Kingdom - Spinwell

Spinwell
Spinwell
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role:
Service Owner REF 69088

Contract Length: 12 months


Location:
Hybrid/London


IR35:
Inside

Pay Rate to Intermediary:
Market Rate

Security Clearance:

BPSS
Spinwell is recruiting for a Service Owner for an excellent opportunity within the public sector.


RESPONSIBILITIES OF THE SERVICE OWNER

  • Owning the product strategy and roadmap pipeline and schedule, collaborating with architects, engineers, live operations, business engagement and other teams to ensure evolving business needs are continuously met
  • Identifying user requirements through user experience to inform features and products and procurement activity
  • Form part of a crossfunctional team from a product's conception all the way through to its launch and ongoing support
  • Identifying requirements and present them in business case and procurement ready formats to gain approvals and/or go to market
  • Leading procurement activity alongside Commercial colleagues
  • Developing metrics and produce reports on performance and assets
  • Managing and reporting on multiple suppliers' delivery and performance against contractual requirements
  • Monitoring performance of your product line working with architects and engineers to identify continuous service improvements
  • Working with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the service of a product
  • Managing and reporting on budgets and expenditure
  • Developing strong relationships with a range of stakeholders

SKILLS/EXPERIENCE OF THE SERVICE OWNER

  • An understanding of constraints: an understanding of policy, legislative, regulatory, and operational constraints, adapting products where needed.
  • Experience of working with agility: You can coach and lead teams in agile practices. You are a recognised expert in working with agility, continuously reflecting, and challenging the team to improve.
  • Commercial and Financial: you have commercial and contractual management experience and have played an active part in procurement activity. You can prioritise spending based on return on investment and are able to secure funding for new products by building and pitching of a business case that you own and iterate throughout the product's lifecycle.
Can prioritise spending based on return on investment (ROI) and strategic intent:
which includes contract ownership and accountability for realisation of benefits.

Can work with Business Analysts, Financial Management Accountants and Finance Business Partners to forecast, bid for and manage annual and monthly budgets or operate at the level of cost per sprint, and at a portfolio level.


  • Knowledge of the digital economy: you are aware of the varieties of digital contexts and design service to fit them, keeping up to date with new technologies and their potential use.
  • Problem ownership: You take a problem statement and can work with a multidisciplinary team to validate the problem, refining it and narrowing its focus until it becomes feasible and valuable to solve. You understand how problems fit in the larger context of the portfolio and build the problemsolving capabilities of others.
  • You can recognise when it is right to move forward and when it is right to stop a product and can coach others to do the same.
  • Product Operations Management: You will be ultimately responsible for the successful Operations provision of a product line and ensure that the services are available within service level agreements (SLAs) and operational level agreements (OLAs) and are functioning as designed. You will carry out activities in incident, problem, change and configuration management and continual service improvement (CSI) processes.
  • Operational management. Can manage the operational process of designing and running a product or service throughout its entire product life cycle. Know how to implement best practice in new product or service development and know how to plan and put into operation the stages of new product or service development. Can overcome operational constraints to deliver a successful product or service and know how to work closely with other operational delivery teams.
  • Service ownership: You are an expert in product management, using a range of techniques to work with a multidisciplinary team and translate user needs into deliverables.
  • Strategic ownership: Focussed on benefits (not features), can develop ambitious visions and strategies and are able to get organisational buyin and translate them into deliverable goals. Can build longterm product roadmaps and can build the capability of others. Take opportunities to regularly communicate and interact with staff, helping to clarify goals and activities and the links between these and Departmental strategy. Convey enthusiasm and energy about their work and encourage others to do the same. Recognise, respect, and reward the contribution and achievements of others.
  • User focus: Understand users (who they are, what thei
More jobs from Spinwell
See all jobs of Spinwell