Export Customer Services - Solihull, United Kingdom - SF Group

SF Group

Verified Company

Solihull, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

SF Recruitment are working with a business based in Solihull who is looking for an Export Customer Service Administrator to join the team

Salary up to £30,000

Must have export experience

Job Purpose:
To upsell and provide exceptional customer service to International customers

Key Accountabilities

Proactive and reactive customer service and sales communications
Process orders with high levels of accuracy
Produce all necessary export documentation ready for export
Build and maintain strong relationships with customers and team members
Attend and represent the company at exhibitions
Complaint Handling
Supporting the UK customer service team
Any other requirements to meet the needs of the business

Measurements / Deliverables:
Process orders in a timely manner to deliver exceptional customer service

Deliver exceptional customer service to every customer, every time.

Person Specification

Skills/abilities and Aptitude

Totally customer service Focused
Upselling and supporting the sales Director/Manager to hit targets
Export knowledge incl logistics, documentation and international legal requirements.
Selfmotivated and enthusiastic
Always looking for ways to continually improve personally and as a company
Educated to a minimum of GCSE (or equivalent) in English and Maths
Good communication Skills in both written and oral communications
Intermediate computer skills including MS office
Organisation and planning skills
Ability to perform under pressure
Ability to follow processes
Preferably to have additional language skills
Networking skills
Reliable and Punctual
Flexible including potential to travel internationally