Customer Service Coordinator - Newtownabbey, United Kingdom - Capita

Capita

Verified Company

Newtownabbey, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're supporting our clients as they adapt to a new world in the wake of COVID-19.

We're now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Job title:

Customer Service Coordinator

This is a fantastic opportunity for a Customer Service Coordinator to work cross-functionally within our Operational Excellence Team.

This individual will coordinate then deliver a variety of end user feedback activities from a variety of sources, then collate results which will be communicated to provide recommendations to the business.

Location:
Hybrid in Newtownabbey

Working hours: 22.5 hours per week

What you'll be doing:

Customer complaint and compliment management through to resolution
Management and administration of the Incident Survey Process endtoend
Customer satisfaction performance reporting
Compiling reports from customer feedback, training evaluations etc.
Work closely with the client services team providing recommendations for continuous improvement opportunities
Survey creation, delivery and results collation

What we're looking for:

Exceptional interpersonal skills with strong written and verbal communication skills
Experienced user of Microsoft Office package
Complaint management experience (desirable)
High levels of attention to detail and results oriented
Excellent problemsolving, prioritisation skills
Organised, ability to multitask with flexibility towards time constraints

About Capita Technology And Software Solutions (TSS)

Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients.

We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.

TSS is right at the heart of Capita, as we work to create a technology-led organisation.

You'll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries.

There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.

Our purpose is to create a better outcome for you
.

What's in it for you?

A competitive basic salary

-
23 days' holiday
(rising to 27) with the opportunity to buy extra leave
- company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- voluntary benefits designed to suit your lifestyle - from discounts on retail and socializing, to health & wellbeing, travel, and technology
- the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for facetoface contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita's offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID19. The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our colleagues and customers safe during this time _

Location:

Newtownabbey
,

United Kingdom

Time Type:

Part time

Contract Type:

Permanent