Complaints Handler - Manchester, United Kingdom - Page Personnel

Page Personnel

Verified Company

Manchester, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Opportunity to work for a leading financial services business

Excellent benefits

About Our Client:

Our client is a leading financial services business with a great reputation on the market.

They are looking for Complaints Handlers to join the team, as they are going through a period of growth and are looking to expand the team.

This role offers excellent career progression, working in a friendly and supportive team environment, within their state of the art offices based in Manchester city centre.

Duties of the Complaints Handler will be:

Identify the root cause of issue and look for areas to improve on
Deliver outstanding customer service
Supporting customers with a resolution
Taking ownership

- working effectively & in a timely manner

Understand the customers view points
Working collaboratively with all areas of the business

The Successful Applicant:

The successful Complaints Handler will have the below skills:

To understand customer requirements. responding with professionalism and effectively use your organisational skills.
Ability to work to targets & deadlines
Previously worked within customer resolution management
Excellent communication & organisational skills
Ability to negotiate & offer resolution
Resilient

What's on Offer:

24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
Annual bonus scheme
Enhanced maternity and adoption leave
Company pension with up to 8% employee contribution
Mental Health support both internally and externally, including access to our well being champions and counselling services
Colleague discount across all brands
Life Assurance and Private Medical Insurance