Call Handler - Leicester, United Kingdom - Momentum Recruitment LTD

Momentum Recruitment LTD

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contact Handler

We are looking to appoint resilient, compassionate, and assertive problem solvers to join our dedicated team as a Contact Handler.

This is an exciting full-time opportunity in the heart of the Contact Management Department, located at Leicestershire Police

You will be trained and supported to effectively manage operational policing incidents, ensuring that adequate resources are deployed to provide a first-class quality service.

Please note
no annual leave or time off will be granted during your training programme except for exceptional circumstances. You will be required to provide any planned leave post training.

To be successful in this role;

You will be an excellent communicator, especially over the telephone
You will listen and extract information quickly and accurately from callers
You may have experience of customer service or have previously worked in a customer facing role, however, it is your attitude and life experiences that will help you to excel in this position.

We offer an attractive salary package with additional enhancements to compensate for shift and weekend work. These positions involve a 24-hour, 7-day-a-week shift pattern, which includes a 20% shift allowance and weekend hours payment

The shift pattern follows a rotating schedule of 4 days on and 4 days off, encompassing evenings, nights, and weekend shifts

Benefits:

On site gym access, 24h
On site free parking

Please feel free to contact me for further information

Job Types:
Full-time, Permanent, Temp to perm

Salary:
£12.50-£14.00 per hour

Benefits: