Connect Customer Advisor - Middlesbrough, United Kingdom - Middlesbrough Council

Middlesbrough Council
Middlesbrough Council
Verified Company
Middlesbrough, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Reference:
R0002773


Directorate:
Prevention Access and Provider Services


Service Area:
Adult Social Care and Health Integration


Salary:
£23,194 - £24,054 pro rata


Hours:36.56 hours per week


Contractual Status:
Permanent

An exciting opportunity has arisen to join our Connect Customer Advisor Team. You would become part of an ambitious team delivering an invaluable service to the residents of Middlesbrough.

Connect is a Middlesbrough Council service which delivers the Community alarm services and Telecare services to people across Middlesbrough.

We offer help and support to older, vulnerable, and disabled people to help them to remain safe and independent in their own home.

You will provide a high standard of person-centred care when answering the calls on the community alarm system.

You will assess the service user's needs, offer support, guidance, and advice, and then decide on the most appropriate action to be taken.

In this role, good communication skills are vital. Responding with empathy is important as well as providing the reassurance the service user needs.


Closing date:
Tuesday 3rd January 2023 by 12 midnight

Job Type:
Part-time

Part-time hours: 36.56 per week


Salary:
From £12.02 per hour


Benefits:


  • Company pension
  • Cycle to work scheme
  • Sick pay

Ability to commute/relocate:

  • Middlesbrough,

North Yorkshire:
reliably commute or plan to relocate before starting work (preferred)


Education:


  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Work Location:
One location


Reference ID:
R0002773
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