Logistics Coordinator - Crewe, United Kingdom - IMS

IMS
IMS
Verified Company
Crewe, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Logistics Coordinator

Location:
Crewe

Reports to (Job Title): Head of Operations


Department:
SVR Operations


Job Purpose:


The main focus of the SVR division is to provide telematics solutions for our customers, to provide asset tracking and recovery in the event of theft.


The Logistics Coordinators role is to plan installations for a variety of telematics devices around the UK for our customers, inline with SLA (Service level agreement) whilst ensuring we maintain positive relationships.

As well as this, driving efficiency, achieving financial targets, and undertaking challenging individual projects.


This role is within the SVR Operations team, whose overall purpose is to provide a brilliant, efficient, and effective service which is low cost and scalable.


Specific Responsibilities and Accountabilities:


  • Processing and scheduling of customer orders in line with the agreed customer timescales.
  • Ensure SVR devices installed into enduser vehicles are associated to the correct details recorded, by liaising with engineering teams or reviewing control reports.
  • Ensuring any issues and concerns are raised to team management when spotted to allow the business to escalate where appropriate and inform stakeholders.
  • Completion of control checks and auditing to ensure all customer products are working as expected and any device orders are moved correctly through IMS systems.
  • Ensuring log files and MI is up to date and relevant analysis is completed to escalate any potential concerns to management.
  • Liaising with the stock team to ensure engineers have the required devices to complete their scheduled work

Key Internal and External Relationships:


  • Trak Operations team
  • Trak Operations second line support teams (IT)
  • Trak Operations leadership teams
  • Hyde Park Corner administration and engineering teams
  • Motability administration and dealership teams
  • IMS insurance partners
  • IMS fleet partners

Knowledge, Skills & Experience
Essential

  • Excellent written and verbal communication skills
  • Able to work under pressure and meet deadlines
  • Excellent organizational skills
  • Able to manage sensitive and sometimes confidential information
  • Ability to work independently with limited supervision.
Desired

  • Previous experience within a customer service role
  • Ability to interpret and analyze statistical information and trends, with an eye for detail and accuracy.

Other Contextual Information/Special Features:


  • Individual must be available between 8am and 5pm GMT to ensure availability during UK operational hours.
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