Customer Service - Swindon, United Kingdom - Fox Morris Group

Fox Morris Group

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_
Customer Service (Information Guide) - Swindon Borough Council - £12.33 Per Hour_

Good afternoon,

I have come across your details on CV Library, Reed, Linkedin and Total Jobs.

Fox Morris Group are working to recruit a
Customer Service (Information Guide)

6+ month ongoing contract

Rate - £12.33/h - Please submit CV with rate you are seeking

JOB PURPOSE
To work as a member of a team providing a high standard of service to the public.

To assist residence within the council with queries.

PRINCIPAL RESPONSIBILITIES

To answer calls from customers, using our Call Centre technologies.
To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer's needs.
Once the customers' needs are understood, give them the support and confidence to selfserve to answer their own query or by using Council equipment with a view to using their own where possible in the future.
Where the customer is unable to selfserve even with your support, you will provide a clear and concise response to enquiries and ensure all information given is correct and accurate in response to the customer enquiry.
Participate in the training, development and digital skills to help your team deliver the excellence our customers expect.
Looking and suggesting ways for continuous Improvements
To refer unresolved actions to the senior, Team Leader, or other areas.
To adhere to the Data Protection Act.

Can you please confirm you are happy for Fox Morris Group to be the sole agency to represent you for this role?

IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE.

We do not hold CV's on file without first speaking with you.

Job Types:
Full-time, Temporary contract

Contract length: 6 months

Salary:
£12.33-£13.00 per hour

Benefits: