Corporate Receptionist - Newcastle upon Tyne, United Kingdom - Mitie

Mitie

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Overview

As a Mitie Corporate Receptionist, you will be the first person a visitor meets or speaks to on the telephone, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure.

You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.

Working days:
Monday to Friday

Shift Times:
From 0800 until 1800

Pay Rate:
£11.50 per hour

Permanent contract of 50 hours Per week

Applicants should provide a Covering letter explaining why they believe they are suitable for the role as well as an up-to-date CV including 5 years of checkable work history.

Location:
Newcastle City Centre

Main Duties

Meet and greet all visitors in line with Receptionist standards.
Signing in visitors with according to standard procedures
Announce visitors as appropriate in line with the team agreement.
Assist visitors and occupiers with queries in a knowledgeable and professional manner.
Proactively offer additional assistance as and when required.
Use the guests' name as appropriate during conversation.
Liaise with building cleaners, security, engineers and facilities when required.
Assist with onboarding new starters, ensuring the client's new hires receive a professional and efficient welcome to their premises
Operate the switchboard in a warm, confident and friendly manner in line with high standards. Answer, screen and forward calls accordingly.
Answer the telephones in a friendly, timely and professional manner.
Carry out administrative tasks and duties as and when required (photocopying, printing, booking taxis etc.)
Adhere to the site's safety and security procedures and regulations as set out by management.
Manage the access control system and authorise temporary passes when required
Represent the business with a positive attitude and professional appearance
Report any maintenance issues in the reception and common areas to the Facilities Helpdesk and follow up accordingly.
Deal with any questions or queries and escalate where appropriate and required to FM.
Provide appropriate training to the (Holiday/Sickness cover)
Update reception manual (SOP) when required and send to FM and line manager.

What we are looking for

Excellent verbal and written communication skills and a telephone etiquette.
To take ownership and pride in your Reception area.
To take a leading role in your own personal development.
To work in a flexible manner toward and changes/needs of the business.
Ability to multitask and deal with your clients and visitors in a professional manner at all times.
Able to adjust quickly to new procedures and situations.
Excellent customer service skills.
Ability to communicate at all levels.
Understanding of corporate working environment (Essential).
Excellent Microsoft skills in Word, Excel and Outlook.
Speed Typing (Desirable).
Innovation Concepts and forward thinking.
Previous Experience with a Front of House.

Benefits Include