Customer Service Administrator - Newcastle-under-Lyme, United Kingdom - Acacium Group

Acacium Group
Acacium Group
Verified Company
Newcastle-under-Lyme, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Administrator

Newcastle Under Lyme, ST5 9QD

£23,400 per annum

Permanent, full time Monday - Friday 37.5 hours a week

Shift Pattern: 8am - 4pm / 9am - 5pm / 10am - 6pm on a rota basis

Unlock your potential:

Join our dynamic Customer Support Team dedicated to providing unparalleled assistance to our esteemed Bank Partners workers. At the heart of our operations lies a commitment to placing customer experience at the forefront of every interaction. We pride ourselves on swiftly and effectively resolving queries, ensuring a seamless experience for our clients. As a member of our team, you'll play a pivotal role in enhancing our customer support processes, working closely with our Team Leader to identify and eliminate root causes of issues, guaranteeing exceptional service delivery with every point of contact


Bank Partners (part of Acacium Group) is an established, reputable, multi-award-winning business that provide high-quality, independent staffing and services to some of the largest trusts in the NHS.

We work in partnership with each of our trusts to support staff shortages across the wards seamlessly and efficiently.

Our highly skilled healthcare professionals work with us because we're able to offer them opportunities at some of the most prestigious NHS and NHS Foundation Trusts in the UK.


Every day you will...

  • Utilise customer support systems efficiently to resolve incoming queries effectively, ensuring accurate tracking of all activities.
  • Collaborate with the broader Shared Service center to enhance and evolve the Bookings function, aligning with client, business, and regulatory needs for continuous improvement.
  • Focus on customer experience in order to encourage worker retention and minimise unnecessary attrition by providing an effective query handling resolutions in a timely manner.

What's in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

  • Dedication to developing you and your career
- we can give you the tools, guidance and support you need to be successful in your career

  • Progression and development opportunities across a global organisation with over 20 different brands
  • Workplace pension scheme
  • Gym Flex
- discounted gym memberships, UK-wide

  • Regular events and incentives
  • Discounted Tastecard membership
  • Reward Portal, offering discounts on shops, restaurants and bars
  • Free flu vaccinations
  • Cycle to Work scheme
  • Health Assessments and Dental Insurance
  • Life Assurance, Critical Illness Cover and Private Medical Insurance
  • Annual company holiday for top performers

Join us and make a difference


If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further.

Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry.

We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.


We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do -
Putting People First, Always by your Side, Driven by Excellence.


Join us and play a key part of shaping the future of society and improving people's lives


To thrive in this role, you must ideally have...

  • Previous experience in customer service/call handling and used to working in a fast paced environment
  • A positive and can do attitude with the ability to problem solve and find resolutions in a timely manner
  • Excellent written and verbal communication skills to help maintain stakeholder relationships
  • Proficient IT skills and experience with MS Office packages and comfortable working with numerical related queries

Our Inclusion Commitment:


  • We are passionately committed to being a truly inclusive and diverse company
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