Customer Service - Liverpool, United Kingdom - Page Personnel

Page Personnel

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Permanent position

Competitive salary with commission

About Our Client:

The client we are working with operate on a national scale and are a competitive leader within the legal industry itself.

The client offer a responsive legal service within an experienced team of solicitors and barristers dedicated to providing excellence in client care and service provision.

The client supports individuals and corporations whatever their legal need and offer a premium service in the form of legal representation.

The client works in partnership with insurers, brokers and MGA's to deliver a variety of fully outsourced claims solutions, the team has grown to approximately 850 employees across offices in the North West.

Key responsibilities include:

Handling and dealing with company clients
Making outbound and inbound calls from customers assisting in utilising their legal expenses
Collating data accurately and effectively
Converting referrals into personal injury or ULR claims by ensuring clients are aware of the services available to them.
To provide an excellent customer experience by way of a friendly telephone manner and active listening
To provide clear communication to customers and/or their representatives
To meet own targets and SLAs
Answering queries
Delivering information about the clients services
Dealing with outbound/inbound calls
Receiving customer feedback
Managing and handling incoming calls
Assessing customer needs and requirements
Liaising with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim
To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
To contribute towards continuous improvement with generation of ideas
To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
To drive your own development by actively seeking development opportunities
To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by SRA
Recording and ordering data
Verifying claims
Reporting to team manager

The Successful Applicant:

An excellent communicator, both written and spoken.
Previous experienced working within a telephonybased customer service environment.
Professional.
Credential.
Confidential.
A flexible and adaptable attitude to resolving issues.
An ability to handle objections and proactively market legal services.
An ability to work using own initiative and independence when necessary.
An ability to in work in a fastpaced environment.
An ability to work effectively with people across a wide range of levels and responsibilities.
Attentive.
Organised
Proficient in handling multiple cases.
Able to adhere to a variety of corporate regulations and internal guidelines, GDPR/CSR.
Able to work within a rota schedule.

What's on Offer:

25 days holiday per annum inclusive of bank holidays or day in lieu where applicable
Inhouse pension scheme
Training and development opportunities
Funded social events to connect with your colleagues
Commercial experience
Internal progression with departmental entry roles
Flexible hours
Rota hours, 95, 11
Competitive salary with capped commision upto £400 per month