Customer Service Advisor - Birmingham, United Kingdom - BCA

BCA

Verified Company

Birmingham, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisors
Mon - Fri, On site at Birmingham Business Park, Solihull

Salary circa £23,900 per annum

Purpose of the role:

This is a call centre based role working as part of the inspection and collection team based within Customer Services contacting customers on behalf of a major client at the end of their contract to arrange the Inspection/Collection.

Responsibilities

An individual who effortlessly demonstrates our values and behaviours, proudly representing The BCAL brand
An individual who embraces a culture of great conversations every time, exceeding customers' expectations and working to continuously improve the customer journey
Contact customers on behalf of B2B clients to arrange the inspection and collection of their vehicles at the end of their contract
Contact customers prior to their inspection and collection to confirm appointment and confirm requirements for the day of appointment
Create and amend inspections and collections on BCAL and B2B clients' systems, ensuring all information is accurately entered
Ensure customer details held are up to date and accurate
Ensure systems are updated with all customer contact points and vehicle status to ensure accurate reporting to the client
Written communication to customers to confirm booking details
Inbound and outbound calls to customers, providing accurate information and advice to customers regarding end of contract process
Working with internal departments to ensure that the customers enquiry is dealt with in a timely and effective manner
Any other Ad Hoc duties required of the Customer Service team on behalf of B2B customer base

Skills & Experience

Strongly Customer Service focused with a high standard of customer service ethics
An excellent communicator with strong communication skills verbally and in writing
Excellent telephone manner
Good listening skills with ability to accurately capture information
A strong team player
Highly motivated with ability to work to strict SLA's
Ability to enter data accurately and efficiently
IT Literate with ability to use multiple systems
Organised with excellent time management skills
At least 1 year Customer Service experience
Experience in a Contact Centre environment advantageous