IT Technical Support Analyst - Meadowfield Industrial Estate, United Kingdom - Nigel Wright

Nigel Wright

Verified Company

Meadowfield Industrial Estate, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

The Role:

IT Technical Support Analyst - up to £30,000 + Bonus + Hybrid + Training

As an IT Technical Support Analyst you will be directly involved in the maintenance, support, availability, and security of the company IT infrastructure, while providing proactive and reactive support to colleagues, ensuring the highest levels of customerservice.

Responsibilities include:

Provide technical support to internal colleagues on a wide range of technologies
Deploy, support, and maintain IT infrastructure, systems, and services
Administer software updates and system backups
Create and maintain technical documentation, policies and procedures
Establish and maintain relationships with external suppliers and partners

The person:

As an IT Technical Support Analyst you will have:

2+ years' experience in a 2nd Line Technical Support role
Excellent analytical and problemsolving ability
Excellent Customer Service skills
Excellent interpersonal and relationship building skills
Ability to multitask, prioritise and manage time effectively
Experience of supporting or administering the following systems:

Microsoft Windows server and client operating systems
Active Directory, DNS, DHCP, Group Policies
LAN, WAN, VPN and WIFI networks
Printer configuration and maintenance

Experience of the following would be advantageous:

ITIL/ITSM Accreditation
MacOS, iMac/MacBook hardware and JAMF MDM
Jira Service Management, Software and Confluence Tools
Experience within a retail/manufacturing environment

The Organisation:

Having one of the fastest growing digital teams in the North East, this market leading, wholesale business is expanding in order to meet internal and customer demand.

Since 2020 the business has experienced significant growth and are undertaking a sizable digitaltransformation journey.

This journey has already had an impact on improved suite of products and services but has increased the requirements and support required from technical functions.

Join us on our mission to better help people create safe, sustainable and inspiring spaces by being the most customer centric provider in the market.

The organisation and IT are evolving to achieve their strategic vision and we now need an IT Technical SupportAnalyst to join the End-User Compute Team.

Overall, we want to be the best place to work for IT Professionals in the North East. We offer a positive, supportive environment to help realise your potential and allow for personal growth/development.

Other information:

Benefits include:

Hybrid/Flexible working practices
Annual bonus scheme
State of the art office facilities, including gym, breakfast provisions and proper coffee
Funded IT certifications