Front of House and Hospitality Coordinator - London, United Kingdom - RSM

RSM

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive.

We are a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally.

This vision touches everything we do, motivating and inspiring us to become better every day.

If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.

Overall job purpose

To act as the first point of contact for guests to the office, ensuring that the highest standards of client service are always maintained.

Aiding the Hospitality Supervisor with meeting room set up and catering. Answering switchboard calls in a professional and timely manner.

Responsibilities - Front of House

Maintain front of house areas including meeting rooms
Meet and greet guests in a confident and professional manner that reflects the image and values of RSM
To adhere to shift times and be fully operational on the switchboard when not engaged with other duties
To answer and process all calls in accordance with relevant RSM guidelines, eg new business calls
To become familiar with clients and client contacts to build rapport
Maintain RSM image through wearing appropriate attire
Manage the meeting room booking system
Liaising with Hospitality Supervisor and post room to ensure smooth running of the meeting room suite
Issuing temporary access passes and accurately logging into a system
Keeping an open line of communication with the Line Manager and rest of the facilities team
Always maintain a professional working manner

Responsibilities - Hospitality

Prepare refreshments for meetings following a roombooking schedule
Alter meeting room layouts according to meeting requirements
Liaise with relevant persons to agree catering requirements for upcoming meetings and events
Flexibility needed around working hours to meet the needs of the business on occasions such as evening events
Maintain hospitality stock control and assist with ordering supplies
To maintain all daily duties as per the Food Management System daily schedules, in line with the H&S food handling requirements
Clear and disinfect rooms after use in a timely manner
To maintain high levels of hygiene throughout the day
Undertake ad hoc duties as and when required by the Hospitality Supervisor and / or the Line Manager

Requirements for the role

Experience using PC based switchboard
Microsoft Teams would be advantageous
Excellent communication and interpersonal skills
Confident and resilient, experience of working with all levels of staff
To have a professional ethos and approach to both external and internal clients
First class telephone manner
Exposure to a professional practice in a midsize environment is desirable
Selfmotivated and able to work on own initiative within a team environment
Reliable and flexible attitude ability to remain calm under pressure
Strong team player willing to support colleagues within the department
Confidential
Friendly and enthusiastic
Intermediate level or above in Microsoft office

Diversity and Inclusion at RSM

At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work.

Our clients come from all walks of life.

We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs.

Diverse teams bring a broader range of ideas and insights to work.

That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.

At RSM we work hard to create an environment where our people can make a difference - to themselves, their career, their teams, and to the success of our firm and clients.

We support all our people to work flexibly, to manage their family and other responsibilities alongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.