Membership and Customer Services Advisor - Portsmouth, United Kingdom - The Southern Coop

The Southern Coop

Verified Company

Portsmouth, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Southern Co-op we work hard because we want to do well and the more successful we are the more we can give back to our members and communities - that's the beauty of a co-operative.

Are you looking to build on your administrative experience and grow your career? We have an exciting opportunity to join our team as Membership & Customer Service Advisor.

In this role you'll be using your existing attention to detail and organisationalskills to own and resolve queries for our customers through to resolution.

Working as part of a small team, you'll provide a high-quality service to our members and customers in an efficient, professional manner.

We're looking for a proactive and positive individual who is able to show empathy and resilience to our internal andexternal stakeholders, through exceptional written and verbal communication.

KEY RESPONSIBILITIES:

Manage membership administration tasks including joining new members, setting up additional colleague cardholders, updating personal details and updating contact preferences
Provide administrative support, manage incoming enquiries, and handle calls to our switchboard
Record queries and complaints, setting the appropriate service level agreement (SLA) and categorisation

KEY EXPERIENCE, KNOWLEDGE AND SKILLS:

Able to complete varied administrative tasks ensuring attention to detail, accuracy and confidentiality
Good communication skills and confident to build relationships with customers, members, and colleagues at all levels, in person and over the phone
Professional, clear, and confident manner with the ability to empathise with customers and remain impartial
Computer literate with sound working knowledge of Microsoft Word, Excel and Outlook, prior experience of working with databases or inhouse system preferred

If you're passionate about providing exceptional customer service and have a background in a fast-paced environment then we would love to hear from you.

In return, we will offer a competitive salary and benefits package, as well as the opportunity to developyour skills and grow your career.