Customer Service Representative - Prescot, United Kingdom - Omni RMS

Omni RMS

Verified Company

Prescot, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently looking to recruit a part time Customer service representative to our Whiston Hospital Contract.

You will be responsible for providing a first class service in a highly customer focused environment, ensuring that the best possible service is provided at all times to the Helpdesk user.

Highly supportive of the team around you, you will demonstrate strong team working skills and the ability to work with people at all levels.

This contract is 20hrs per week, working across all days of the week on a fixed shift inclusive of morning, evening and weekend work.

The person:

Willing to learn and develop into the role
The ability to prioritise and deal with multiple tasks while meeting deadlines
Excellent communication skills including superb telephone manor
The ability to maintain confidentiality at all times

The role:

Maintain a prompt, efficient and reliable service level to all Helpdesk users.
Ensure that quality checks on completed work are carried out on a regular basis, thereby ensuring that all work undertaken is of a high standard.
Utilise relevant information and ensure that company resources are used to ensure optimum efficiency in the Helpdesk Service.
Provide assistance to other CSRs when working at weekends with administration and other work that may be useful.
Provide cover for other CSRs during holidays and other absence.
Entering data and processing documentation accurately and in accordance with company procedures to ensure information systems are kept up to date to ensure the team can obtain up to date and accurate information.