Call Centre Operator - Liverpool, United Kingdom - Channel Partners Limited

Channel Partners Limited

Verified Company

Liverpool, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently looking for a dedicated and enthusiastic Call Centre Operative to join our dynamic team. If you are a great communicator and love helping people, we want to hear from you

Key Responsibilities:

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Customer Support: Handle incoming customer calls, providing information, assistance, and resolving issues in a professional and timely manner.
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Problem Resolution: Identify customer needs and determine the best solutions to address their concerns, escalating complex issues when necessary.
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Data Entry: Accurately document customer interactions and update customer records in our database.
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Product Knowledge: Maintain a thorough understanding of our products and services to effectively assist customers.
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Follow-Up: Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues.
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Team Collaboration: Work collaboratively with team members and other departments to provide comprehensive customer support.

Qualifications:

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Experience: Previous experience in a call centre or customer service role is preferred but not required.
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Communication Skills: Excellent verbal and written communication skills.
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Problem-Solving: Strong problem-solving abilities with a focus on providing effective solutions.
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Patience: Ability to remain calm and composed, especially when dealing with challenging customers.
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Interpersonal Skills: Friendly and empathetic personality, capable of building rapport with customers.

If you are passionate about providing excellent customer service and eager to be part of a supportive team, please submit your CV.

Pay:
From £23,464.00 per year

Benefits: