Fnol Claims Handler - Manchester, United Kingdom - EDAM Group

EDAM Group

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who we are
We are a nationwide team working towards and guaranteeing the same goal: helping people after an accident. Our vision is to become the leading provider of Accident Management Services delivering service certainty at uncertain times.

We take care of people who have been involved in accident by:

Fixing their car
Providing them with a replacement
Helping them recover their losses
Making them feel secure

How will you make a difference?

Assess new accident referrals from business partners to ascertain whether they are fault or non-fault and assist customers by always providing our clients with exceptional customer service.

What will you be accountable for?

Making all necessary checks and enquiries into liability before arranging a replacement hire vehicle and/or repairs for nonfault clients, ensuring all processes relating to credit hire and credit repair are managed in line with SLAs and agreed standards.
Handling calls quickly and efficiently with clients, customers and insurers to discuss, record and progress cases, politely and professionally
You'll also need to ensure data is processed accurately.
Timely resolution of queries to ensure customer satisfaction
Promoting our products and services
Completing any administration,
Working efficiently and proactively to achieve your targets and progress your caseload.

How will you make it happen?

Exceptional communication and organisational skills
Ability to work in a fast paced high pressured at times environment
Excellent time management and good prioritising skills required
Dynamic, results driven outlook
Ability to work as part of a team and using your own initiative

Benefits & Rewards:

25 Days holiday + bank holidays
Hybrid working
Pension scheme
Company car scheme
Buy/sell holidays
Cycle to work scheme
Perkbox
Saving Scheme
Football Tickets
Summer and Christmas Parties
Enhanced Maternity and Paternity
Healthcare Package

What guides us?
-
Empathy

We recognise and celebrate our differences
We Trust each other and demand a culture where mutual respect is a given
No one works harder for their customer

-
Driven

We share a common goal
We are driven to be the best that we can be, in all that we do
Innovation and the spirit to continuously improve are what keeps EDAM driving forward

-
Accountable

Accountability is both an individual and collective responsibility
Quality is a given
We own our mistakes and we celebrate our successes

-
Making it happen

We are dedicated to excellence in all that we do
My individual contribution makes a difference
We grow through the building and sharing of knowledge

We understand that we're stronger together

#oneteam
So if you have
EMPATHY, the
DRIVE and can take
ACCOUNTABLILITY -
MAKE it happen and click apply

Job Types:
Full-time, Part-time, Permanent

Salary:
£22,000.00-£28,000.00 per year

Benefits: