Danish Customer Support Agent - London, United Kingdom - Boston Link

Boston Link
Boston Link
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Location- UK - London- Salary- £25,000 - £28,000- Contact- Dan Brown- Job Ref Danish native speaker

  • Previous experience/knowledge of RG/AML policies desirable but not necessary

Key Responsibilities:
that are available.
Responding promptly to customer inquiries and following up on queries.
Knowing products inside and out so that they can answer questions.
Acknowledging and resolving customer complaints. Assess customer requirements and aim
to resolve queries first time whenever possible.
Communicating and coordinating with back offices when necessary.
Maintaining a positive, empathetic, and professional attitude toward customers always.
Upholding all procedures for internal and external communications.
Upholding all procedures for internal and external communications
Ensure customer satisfaction and provide professional customer support.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Reaching SLAs that are in place.
Shift pattern, including weekends.
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