Call Centre Advisor - Watford, United Kingdom - Workwell
Description
A great opportunity for a skilled customer service agent to grow their skills within an office environment.We are looking for talented people who are happy to do the late shift, which is 11:30 - 20:00. This role is office based, so it would suit someone living close to our offices in Watford.
The role
Main Responsibilities
- Making outbound calls to contractors as and when necessary
- Ensuring that all contract information held on our systems is up to date and accurate
- Administering and processing correspondence
- Supporting our customer contractor base by supplying necessary documentation as required (Contract, P45/60, Timesheets etc.)
- Ensuring that customers are kept informed of progress
- Prioritising work according to defined service level agreements and the effect on the business
- Adhering to the procedures defined for the Service Delivery team
- Maintaining documentation and information relevant to the role
- Representing the Service Delivery team in a professional manner to promote good customer perception
- Assisting where necessary other members of the team in delivery of service
- Ensure all queries are well documented and updated
Skills, knowledge and experience required
- Team Player
- Ability to build relationships within the office and customers on the phone
- Multitasker
- Excellent communication skills written and verbal (Great command of the English Language)
- Ability to prioritise
- Ability to demonstrate initiative
- Confident and professional telephone manner
- Proactive approach
- Previous customer service experience
Hours and environment:
Full time, you'll work 37.50 hours per week, Monday to Friday.
The business operates opening hours from 8am to 8pm Monday to Friday & 8am to 12pm on Saturday, you should be flexible enough to change your hours to suitthe business needs.
More jobs from Workwell
-
Compliance and Contracts Specialist
London, United Kingdom - 2 weeks ago
-
Accountant
Watford, United Kingdom - 1 week ago
-
Accounting Services Manager
Harpenden, United Kingdom - 1 week ago
-
Marketing Executive
Watford, United Kingdom - 2 weeks ago
-
Call Centre Manager
Watford, United Kingdom - 1 week ago
-
Contract Administrator
London, United Kingdom - 5 days ago