Customer Service Exec - Burnley, United Kingdom - Ralph Recruitment

Ralph Recruitment
Ralph Recruitment
Verified Company
Burnley, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Are you fluent in Dutch with customer service experience?

Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer. This is a fantastic opportunity for a Multilingual Customer Experience Exec (NL)

The Role

  • To improve the customer experience by proactively anticipating and resolving any issues, which may include; communicating with third party suppliers, such as couriers, working through carrier reports to provide timely updates and resolutions and managingorders, awaiting stock and ensuring the customer is kept informed
  • To manage Marketplace orders
  • To accurately create new sales and aftersales orders
  • To proactively resolve customer complaints through to resolution to the customers satisfaction. This will involve finding and contacting customers who have left low scored feedback on a customer review site, to try to resolve and improve their experience,providing a polite and professional response to online reviews, acknowledging the concerns raised and confirming a resolution
  • Experience of working in an alternative customer service environment
**By submitting your details you are consenting to Ralph Recruitment Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Ralph Recruitment Ltd to seek employment on your behalf. Youare consenting to your details being forwarded to clients and to giving your consent to your personal data being stored on a database and to use in order to secure employment.

**Thank you for working with Ralph Recruitment Please contact Louisa Ellis for further details.
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