Customer Service Executive - Haywards Heath, United Kingdom - Reset Recruitment
Description
Customer Service Executive
Location:
Haywards Heath
Salary:
£21k - £24 + Company benefits
Hours:
Mon-Fri 9am-17.30pm (Office based)
Free parking on site
Do you have call centre and customer service experience and want to work for a busy and friendly organisation that offer amazing training? If so, I have a great role working for an insurance organisation that are looking for bright and personable individuals that want to carve out a career within the organisation based in Haywards Heath.
The role is a varied role dealing with incoming queries, focusing on pet insurance, dealing with customer service, sales quotations, and administration.
Responsibilities:
- Answer and resolve customer queries.
- Policy administration.
- Proactively follow up insurance enquires and quotations.
- Ensure the CRM system is updated accurately.
- Gaining a comprehensive knowledge and understanding of company products.
- Identify trends and areas for improvement.
- Ensure company and regulatory policies are adhered to.
- Proven customer service, contact centre background.
- Great communication skills and great attention to detail
- Good IT skills and have used CRM systems.
- Passion for animals and pets.
- Confident and personable with a strong work ethic.
This is a great opportunity to join a thriving and exciting organisation where you will be an integral part of a successful team.
Job Types:
Full-time, Permanent
Salary:
£21,000.00-£24,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Onsite parking
- Private dental insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Haywards Heath,
West Sussex:
reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location:
One location
Reference ID: 1478
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