Connections Team Leader - Coventry, United Kingdom - Cadent

Cadent
Cadent
Verified Company
Coventry, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Description

Connections Team Leader

Contract Type:
Permanent

Location:
Ansty Coventry

Salary:
£27,727 - £32,620 Dependent
on Experience**
About the role


As a Connections Team Leader you will be leading a team of 10 direct reports promoting teamwork, productivity and adherence to company regulations and performance goals.

We want you to think ahead and plan with the ability to pre-empt team needs as theyarise, identity and implement process improvements and promote delivery of excellent customer service to both internal and external stakeholders.


Key Accountabilities

  • Analyse and interpret data to manage operational and team performance
  • Able to influence a team's performance
  • Effective problem solving across the team
  • Able to change own and team priorities quickly in response to business demands
  • Promote optimum efficiency and compliance
  • Coordinate and deliver work efficiently and with precision within agreed processes, procedures and timescales
  • Proactively deliver brilliant quality customer service to all internal and external stakeholders
  • Ensure accurate recording, maintenance and distribution of relevant necessary data
  • Identify improved ways of working and deliver this within the team
  • Ensure a quality experience is delivered and always act responsibly
  • Comply with required H&S standards at all times reducing risk to colleagues, customers and stakeholders
  • Build strong relationships and have the ability and determination to meet stakeholder expectations
  • Ensure each team member understands how they contribute to the success of the team
  • To lead a team of Connections Support Advisors to provide a range of services to our customers Provide direction to the team including setting objectives and managing performance, motivating, coaching, and coordinating all activities to ensure optimum efficiencyis achieved
  • Work closely with the Design Team, operational managers, and other Network Support teams to provide a joinedup service for the customer

About You

  • Working knowledge of HR policies and procedures
  • Experience working in a customer focused environment
  • Experience analysing and interpret data to manage operational and team performance
  • High level system knowledge of core IS system infrastructure

What's In It For You
Here at Cadent, we are committed to supporting our employees to get the best out of themselves.

For this role in particular we can offer:

  • Ample opportunity for progression within the business
  • Mentoring and guidance opportunities

Benefits
We offer a host of benefits to suit your lifestyle and support your well-being


These include:

  • Annual bonus
  • Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
  • 25 days holiday, plus statutory days, and an option to buy more
  • Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
  • Strong focus on supporting you as an individual including:
o
- hybrid working

o
- flexible working

o
- strong commitments to ED&I

o
- generous family provision policies

Flexible benefits includ
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