Evening Admin Assistant/receptionist - London, United Kingdom - METANOIA INSTITUTE
Description
Job Title:
Evening Administrative Assistant/Receptionist
Salary:
£21,225 pro rata, per annum.
Hours: 15 hours per week
(Tuesday to Thursday), 5.00pm to 10.00pm)
Plus additional 8 hours of administrative support which can be spread throughout the week or organised to suit the applicant.
Location:
Metanoia Institute, 13 Gunnersbury Avenue, Ealing, London, W5 3XD
Responsible to:
Clinical Director
Type of Employment:
Permanent
Main purpose of the job
Metanoia Institute is a busy and thriving Higher Education Institute offering training and clinical services.
The role is important within the Institute as it is the first point of contact for internal and external stakeholders.
As an Evening Administrative Assistant/Receptionist you will be the first point of contact for our customers, you must have excellent customer care skills, great communication & organisation skills, be able to prioritise effectively and work under pressure in a busy, customer facing environment.
Person Specification
The role requires the position holder to have exemplary people skills; professional telephone manner; and excellent attention to detail.
A good knowledge of EPOS is desirable, together with a confident Microsoft Office skill set.
Key areas of responsibility
Reception
- To answer all incoming calls through the switchboard and deal with queries
- To answer all incoming calls on the dedicated MCPS line and deal with queries
- To greet all visitors to the building.
- Assist in the administrative tasks of filing, photocopying and faxing.
- To enter research data
Security
- To ensure that all rooms are checked prior to exit from the building, switching off lights and portable appliances.
- safe evacuation of the building
- contacting General Manager/member of senior management team
- To ensure that all final exit doors are locked when all practitioners and visitors have left the building.4. To set alarm systems.
General - To ensure kitchen is clean and ready for immediate use for the following morning.
- To carry out any other reasonable task that may be required.
- To work as a member of the MI research center team
- To be an active representative of Metanoia.
- To work in accordance with Metanoia's Equal Opportunities Policy, Codes of Ethics and Professional Practice, Complaints Procedures and Health and Safety Policy.
Other Duties
- Any other duties as may be reasonably required.
PERSON SPECIFICATION
Essential Highly How Assessed
Desirable
Qualifications
High standard of general education CV
Certificates
Experience
Experience of working as a receptionist Supporting
Statement
Experience of lone working CV
Interview
Reference
Skills
A good understanding of MS Office systems, and the Supporting ability to use Excel Statement
CV
Knowledge of other IT systems e.g. websites and internet Interview access. Reference
Knowledge
Ability to work independently and manage reception services.
The ability to maintain a high standard of work at all times. Supporting
Statement
The ability to communicate in a professional and welcoming manner appropriate to the situation CV
The ability to build and maintain effective working Interview relationships at all levels Reference
Personal knowledge of the higher educational system
Attitudes and Values
An understanding of the data protection act as it Supporting applies in an academic and/or Statement therapeutic setting. CV
Interview
A commitment to excellence in customer service.
An understanding of and commitment to equal opportunities.
Job Types:
Part-time, Permanent
Part-time hours: 15 per week
Salary:
£21,225.00 per year
Benefits:
- Childcare
- Company pension
- Cycle to work scheme
- Onsite parking
- Sick pay
- Wellness programme
Ability to commute/relocate:
- London, W5 2QB: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
Application deadline: 03/05/2023
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