Call Centre Agent - Southend-on-Sea, United Kingdom - JLD Recruitment Ltd

JLD Recruitment Ltd

Verified Company

Southend-on-Sea, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Call Centre Agent

Location:
Southend on Sea, Essex

Salary:
£21,000 per annum

Hours:
Normal working hours will be on a rota basis from 8am to 7pm.

You will be required to work one Saturday in four and Bank Holidays also on a rota basis.

Our client is a growing, progressive, claims management group that works on behalf of different clients within the insurance industry.

This role will be working within the Motor Insurance First Notification Team.

Duties:

Provide an excellent level of customer service and empathy to our customers.
Listen to and understand the customer's needs, advising them of the best course of action and promoting any services that will enhance their claim experience.
Log claim information on to the inhouse and client systems.
Liaise with repairers and motor engineers to oversee the repair process and ensure that the customer's claim is progressed as efficiently as possible.
Provide updates where required to customers, brokers, and partners.
Take incoming calls regarding general claims queries and refer to the technical claims teams when required.
Support the company's values and policies and work to the highest professional standards.

Requirements:

Excellent customer service skills to deliver a professional and compassionate service. Previous experience in a call centre environment is a plus.
The ability to work independently to manage and complete your allocated workflow.
A confident attitude and the ability to deliver information clearly and accurately both verbally and in writing.
The ability to converse with the customer while recording detailed and accurate information to our inhouse systems.
Adaptability to change and the willingness to proactively look for ways to improve what we do.
A positive outlook, able to both selfmotivate and promote collaborative working within your team.
A good eye for detail to read policy and procedure documents and follow them precisely.
Excellent levels of numeracy and literacy.
An understanding of Service Level Agreements and the drive to exceed them