Customer Service Payments and Collections Executive - Liverpool, United Kingdom - RWinvest

RWinvest
RWinvest
Verified Company
Liverpool, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

RWinvest are looking for an exceptional customer focused Payments/Collections professional to join our aftersales team at our Headquarters in Liverpool City Centre.

This role is 100% office based and will involve managing staged and final payments on our buy to let property investments and proactively handling any queries and issues in a sensitive and professional manner.

We are looking for someone with a strong character and at least 2-3 years of solid Customer Service experience.

This is an autonomous role where day to day activities will vary and include; liaising with property buyers, property developers and solicitors.


Full training will be provided on all aspects of the role but you must be someone who embraces new challenges and responsibilities as the business is growing at a significant rate.

The purpose of this role is to ensure a smooth buying process for all parties involved.


Duties will include:


  • Taking responsibility for staged and completion payments
  • Liaising with clients
  • Gaining and managing Trust pilot reviews
  • Working to set targets
  • Updating and maintaining records on a CRM system
  • Ensuring all files are kept up to date in a meticulous and organised fashion

Requirements:


  • Excellent IT skills, including a webbased CRM system, Excel & Outlook
  • Excellent telephone manner and people skills

Benefits
RWinvest is the leading property investment company in the region and one of the largest in the UK.

RW Invest is a positive, vibrant, fast paced and fun place to work, with regular incentives for our staff, including monthly half-days (with lunch and activities paid for) when we hit our collective targets and larger company quarterly incentives


Expected start date:
August 2023


Job Types:
Full-time, Permanent, Office Based


Salary:
£22,000 per annum increasing to £24,000 following a 3 month probation plus generous commission structure


Benefits:


  • Company events
  • Company pension
  • Cycle to work scheme

Schedule:

  • 8 hour shift
  • Monday to Friday (Liverpool City Centre)
  • No weekends


Financial rewards in the form of commission is paid per successful collection of either a stage or completion payment from our investors.

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