City Centre Warden - Cardiff, United Kingdom - Cardiff Council

Cardiff Council
Cardiff Council
Verified Company
Cardiff, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About The Service


To be responsible for delivery of Council projects in the city centre, to ensure the effective delivery of Cardiff as a world class capital city and to develop relationships to ensure that Cardiff's overall economy shows growth and is an attractive and viable destination.

To assist in the provision of a clean, safe, attractive and welcoming City Centre.


About the job

To assist in maintaining high standards of customer care by providing and distributing information, responding to complaints and dealing with queries and requests from local businesses, internal services, the BID, visitors and local residents.


To liaise with relevant partners to report and respond to incidents of crime, anti-social behaviour and street vulnerability including Housing and Outreach Services, Social Services, Probation Services, CCTV and South Wales Police.


Facilitate formal enforcement proceedings with partners by providing witness testimony in writing, operating Body Worn Cameras for evidential purposes and attending court where required.

- _Undertake enforcement duties including those related to the City Centre's Public Space Protection Order (PSPO) by the issuing of verbal warnings and Fixed Penalty Notices (FPNs) where breaches in behaviour have occurred under the legislation.
- _To assist in improving the standards of maintenance in the City Centre by:

  • patrolling the area;
- removing hazards;
- dealing with fly-posting, graffiti, cleansing and maintenance issues;
- undertaking basic DIY tasks;
- identifying and reporting problems and liaising with internal

Council officers and external organisations such as the Police, Fire Service, Big Issue, outreach services, local businesses and the BID to ensure a swift and effective response
- realising operational initiatives that improve the coordination and/ or attractiveness of the City Centre;
- administering first aid training to injured parties and liaising with medical services.


To assist in the coordination, management and promotion of the City Centre including undertaking surveys, gathering and sharing intelligence, distributing information and providing concepts for digital marketing.


To oversee on-site the effective operation of commercial lettings and street trading schemes and helping co-ordinate and manage special events and activities.


  • To submit Key Performance Indicators (KPI's) on a regular basis to report on performance.
  • To manage access into the City Centre Pedestrian Zone and other secured areas.

What We Are Looking For From You

Undertake daily foot patrols of the City Centre and deal with issues throughout the day, evening and night taking account of the seasonal weather conditions.

Have an office base within the City Centre from which administrative tasks can be completed and key equipment collected.

Deal with sensitive issues and confidential matters relating to the City Centre, its clientele and business community.

Undertake basic DIY and use PPE, tools and equipment in the completion of operational and maintenance tasks.

Administer first aid and medical intervention appropriate to the level of training provided.


Have a flexible approach to meet the requirements of the job which involves working a split shift rota system covering both daytime and night-time economies, weekends, Bank Holidays and over the festive period.


Operate a Body Worn Camera device and hand held two-way radio in line with Standard Operating Procedures as part of your everyday PPE/ work uniform.


Deal confidentially with confrontational situations including where individuals are behaving inappropriately, additional support is required and where fines are issued.

Provide witness testimony in writing and attend court where required to support enforcement proceedings.


Additional information
These posts are temporary until 31st March 2025.

For further information or an informal conversation, please contact Dave Sultana on

  • Application Guidance
  • Behavioural Competency Framework

Additional Information:

  • Employee Charter
  • Recruitment of Ex-Offenders
  • Privacy Notice

Job Reference:
ECO00423
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