Technical Build Professional - Glasgow, United Kingdom - BT

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Technical Build Professional (Mobile Delivery)

Job Req ID:30098
Posting Date:21 Feb 2024
Function:Engineering
Unit:Business
Location:Alexander Bain House, Glasgow, United Kingdom
Salary:Competitive- Job Req ID:
Posting Date: 21/02/2024- Function: Service Delivery- Location: Manchester or Glasgow- Salary: Competitive with great benefits
Why this job matters

This role supports the delivery of mobile solutions for our business customers. You'll be a technical representative and expert on various customer build options.
This team work as a central function alongside patch based build professionals ensuring all aspects of the build conform to customer requirements and H&S regulations within their area.
You'll be managing multiple suppliers to ensure alignment and on time delivery. Providing tracking reports for our Build manager. Dealing with issues and using technical skill to overcome any on site issues. Ensuring builds are completed to correct quality.

What you'll be doing

Management of 'REACH' build work to deliver customer mobile solution ensuring on time delivery of builds within their area with accountable for the quality of the build and ensuring the technical specifications are delivered.
Ensuring close working with client to ensure all technical requirements of build are understood and delivered.
Manage relationships with all third party suppliers both internal and external, to insure the technical quality is met; Stock management responsible for handover to customer an acceptance of build.
Practice continuous improvement and support the cultural shift in how we execute change in the operational teams using RAPID.

Essential skills

Model BT values in order to strive to be part of engaged, productive team who are committed to deliver for the best interests of BT and our mobile customer's.
Possess good project management skills to progress multiple build jobs simultaneously.
Ability to work under pressure and prioritse workload with the ability to take the lead on calls with the customer and senior management teams.

What we would like to see on your CV

Ability to understand customer requirements and experience in dealing with customers in both formal meeting settings and informal 121 catch up sessions
MANDATORY
Experience of owning and resolving customer escalations
MANDATORY
An indepth knowledge of wholesale mobile products and services delivered by Enterprise
PREFERRED
Using BQF certification and Continuous Improvement methodology daily to make step improvements in Mobile Infrastructure Delivery; reducing waste, costs and driving efficiency and effectiveness in all mobile related products / projects and services
PREFERRED
Ability to take an active role in developing and implementing change and work with everyone else both inside and outside your team to help improve how we deliver service

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but more than that you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
10% on target bonus
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
25 days annual leave (not including bank holidays), increasing with service
Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
Worldclass training and development opportunities
Option to join BT Shares Saving schemes.
Discounted broadband, mobile and TV packages
Access to 100's of retail discounts including the BT shop

- With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.- We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.- We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.- As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.*