Customer Success - Hackney, United Kingdom - Culture Guru Ltd

Culture Guru Ltd

Verified Company

Hackney, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Success - Virtual Reality (Venture-Backed) Startup

Salary:
£26,000 + Benefits

Hours: 40 hours per week

Start:
Immediate (willing to wait for notice period)

Contract:
Permanent / Full-Time

Location:
London, Hackney Wick / Stratford

Culture Guru is working with a trailblazing innovative startup who are on the trajectory to becoming the leader within their segment of the VR world.

This already successful business with offices based in Hackney Wick / Stratford is looking for a client-focused, passionate and transformative Customer Success Associate.

Responsibilities of the role but not limited to

Develop a business growth strategy to achieve revenue growth and increase customer satisfaction/retention
Create efficient processes for onboarding and upscaling existing clients
Work alongside the product team to expand the reach of the platform
Research and identify new markets and customer needs
Arrange business meetings with prospective clients
Keep records of sales, revenue, invoices etc
Aftersales support, building longterm relationships with new and existing companies

Requirements

Develop and implement a Customer Success strategy focused on customer onboarding, customer satisfaction and customer retention
Arrange followup calls with clients, in order to obtain feedback, and build longterm relationships
You will be responsible for opening and managing the Zendesk Support system, responding to customer enquiries promptly
You will work closely with the Sales team, aiding them in account management and upselling
You'll be keeping a log of all customer interactions through the Hubspot CRM
You will be responsible for ensuring all clients are utilising their VR training to its maximum potential
1+ year of customer service/account management experience, preferably within the tech industry
Excellent spoken and written communication skills
Excellent telephone etiquette
Excellent time management skills, and diary management
Strong people skills, and ability to resolve any conflicts/issues with Clients
Excellent strategicthinking, analytical and problemsolving skills
Proficient computer skills with MS Office suites
Proficiency in CRM's (Hubspot is preferable)
Proficiency in English
A fantastic personality to fit in with the team

Benefits of working at this business

Private healthcare and dental insurance
Enhanced parental leave
Birthday day as additional annual leave
One wellness day per year as additional annual leave
Monthly work socials
Biweekly coffee mornings, biweekly pizza & drinks evenings, additional community events
Business lunches, festive parties
21 days holiday plus all English governmentrecognised bank holidays