Customer Service Advisor - Borough of Wigan, United Kingdom - Saint-Gobain

Saint-Gobain

Verified Company

Borough of Wigan, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an energetic and enthusiastic Customer Service Advisor to join our team in Jewson Wigan (WN5 9BX)

We're a busy and well established branch in a great location with a friendly team who pride ourselves on offering a great service and excellent product knowledge.

We have a sales office, warehouse, shop & counter, timber supply and customer delivery vehicles. If you love working with people, you're a good listener and you think you could help our customers feel welcome, then this could be a great opportunity for you to join our team

Is this role right for me?

This role has a strong focus on customer service as well as working in different areas of the branch, so this role is great for someone who loves to build relationships with customers and enjoys a varied role.

The person we're looking for will have:

A passion for delivering great customer service
A flexible approach to work; happy to work in various departments within the branch
A great team player; ready to support colleagues and customers when needed
A confident communicator, both over the phone and in branch

What will I be doing?
As a
Customer Service Advisor, your role will be essential to keeping our branch running smoothly.

From serving our customers at the trade counter and yard to processing customer orders, and from monitoring stock to growing our sales, you'll be at the heart of our operations.

Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role within Jewson.

Assisting and advising customers on the shop floor, trade counter and in the yard
Get to know our products and services in order to make the most of all customer interaction
Loading and unloading deliveries
Develop great relationships with new and existing customers, understanding their needs and providing proactive advice and solutions
Process and prepare customer orders using our inhouse systems
Build relationships with customers both face to face and over the phone
Maintain stock levels in branch and carry out regular stock counts
Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
Work with colleagues to suggest opportunities for improvement

Are Jewson and Saint-Gobain inclusive employers?
Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions.

From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation.

So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?
The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments.

We'll happily discuss any need you might have for this role:
flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you

REQUIRED QUALIFICATIONS
N/A