Clinical Systems User Support Officer - Hereford, United Kingdom - Wye Valley NHS Trust

Wye Valley NHS Trust
Wye Valley NHS Trust
Verified Company
Hereford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Are you looking for an exciting opportunity to develop your career within the NHS?

We are looking for someone with an interest in User Support and IT systems to join our team.

This is an exciting new role in a newly formed User Support Team and will be at the centre of the digital journey within the Trust.

Training will be provided to ensure you have a full understanding of the computer systems used. Opportunities for Agile working available.

15 Hours Per Week Part Time

  • Support users of WVT clinical systems including the Maxims EPR system, the EPRO EPMA system, the Digital Dictation system and the community EMIS system.
  • Log user support calls and queries, prioritise and action them according to the clinical systems support procedures where applicable.
  • Appropriately escalate issues that cannot be resolved independently. This will include liaison with Hoople, with the clinical system management teams and, where appropriate, with clinical system suppliers.
  • Work in collaboration with the training and onboarding team functions to address persistent and recurrent issues in a systematic and strategic manner to prevent recurrences.
  • To keep clinical systems knowledge up to date in line with system upgrades and support processes and procedures. Support will be provided with this.


Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT and the George Eliot Hospital NHS Trust.


Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.


We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.


More than 3,000 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.


We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.


Russell Hardy, Trust Chairman:
"The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time all the time.

To view role requirements and role responsibilities in full, please view 'supporting documents' linked to this vacancy.
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