Administrator - Manchester, United Kingdom - Trigon Recruitment

Trigon Recruitment
Trigon Recruitment
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role:

  • Administrator

Location:

  • Remote

Salary:

  • £18-19k DOE

Main Purpose

Responsibilities:


  • Assisting with general queries about the programme from participants by telephone, providing them with a professional service and timely response to any queries that cannot be resolved there and then.
  • Supports the team with their development of systems that ensure contractual compliance is followed, minimise financial risk and ensure quality.
  • Provide the Quality Manager with required quality assurance and compliance reporting as appropriate.
  • Work closely with key internal and external stakeholders to ensure the needs to the customer and business unit are delivered in full.

Person Specification

  • At least one year's previous demonstrable experience in providing a highquality customer service both face to face and by telephone in a target driven environment such as a contact centre or retail environment.
  • At least one year's previous demonstrable experience of highvolume input into complex databases where accuracy is essential.
  • Advanced knowledge of Excel and Microsoft Word
  • A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
  • GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.

Essential Criteria:


  • Ability to work under pressure to short timescales and multitask a variety of competing activities concurrently, managing expectations of all parties adequately in the process.
  • A very high level of attention to detail with a desire to always ensure accuracy.
  • Excellent decisionmaking skills.
  • Communicates effectively clearly and concisely conveys information.

Desirable Criteria:


  • Good customer service skills
  • Experience of working from home

Job Types:
Full-time, Permanent


Salary:
Up to £19,000.00 per year


Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
One location
More jobs from Trigon Recruitment
See all jobs of Trigon Recruitment