Online Specialist - Bradford, United Kingdom - Morrisons

Morrisons
Morrisons
Verified Company
Bradford, United Kingdom

4 days ago

Tom O´Connor

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Tom O´Connor

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Description

About The Role:

We're looking for an Store Pick Specialist to join our Online team.

Our Store Pick specialist supports the roll out and improvement of our Store Pick operation across the estate.

You will be accountable for project co-ordinating various aspects of the roll out and improving operational best practise across the operation.

Also liaising with other central teams, to build and improve an operating model that is industry leading.

Providing excellent customer service to internal customers ensuring commitment in helping to make things simpler for colleagues and better for customers.

As the Store Pick Specialist it is your job to:

  • Support the Home Delivery and Click and Collect expansion plan
  • Build extremely strong relationships with teams across the business to
influence and shape their long term strategic plan for Home Delivery and

understanding of what this means in practise

  • Understand teams deliverables, concentrations and impacts whilst
maintaining a strong customer focus and defining how this would impact

our Home Delivery rollout

  • Ensure that the plan delivers the agreed business priorities and improves
the customer experience

  • Incorporate awareness of the market and the current business environment
Support the overall design and development of the plan ensuring the right

balance between activity and capacity is achieved

  • Design and deliver business ways of working taking into consideration how
to turn strategy into action, how the activities should be managed, how

they should be governed ensuring a defined framework is in place

  • Ensure successful delivery of the plan and mínimal impact/ disruption to
our stores

  • Establish and monitor the use of common group Programme / Project
Management standards, reporting, tools and documentation to increase

efficiency, simplicity and improve stakeholder management

  • Find shared opportunities and synergies across the business, in other
current programs (i.e. Fresh Look) to drive cost benefits and savings

through the Home Delivery roll out.


About The Company:


Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.

Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly.

Here, you'll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you'll often find our suppliers on site sharing details of their latest product. We're also committed to fundraising for our current charity partner.


Our business is fast paced and ever changing, as such we've lots of opportunities for you to play your part in our success.

We'd love to meet you

Some of the benefits you can expect as follows;

  • 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family member
  • Annual bonus scheme
  • Generous holiday entitlement
  • Flexible working
  • Company pension contributions
  • Private healthcare
  • Perks with over 850 retailers
  • Free parking onsite

About You:

To be successful in this role you will need skills/ experience in:

  • An excellent understanding of project coordination and its impact on a fast paced expansion plan
  • The ability to look for ways to improve customer satisfaction, profitability and productivity
  • Significant experience of delivering new/different ways of working within a Retail environment
  • The ability to build and maintain a networks that provides internal and external customer insight
  • The ability to generate confidence by engaging leadership through negotiating and collaborating
  • Excellent analytical, problemsolving and decisionmaking skills
  • The ability to develop a strategy and translate this into operational business plans
  • Significant understanding of a store & retail operation
  • Significant commercial understanding
  • Detailed understanding of a Home Delivery store picking model
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