Front Office Team Leader - Glasgow, United Kingdom - voco

voco

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

voco
Grand Central has a fantastic opportunity to join their team as a Front Office Team Leader

Relive the golden age of travel at
voco Grand Central - Glasgow, an enduring monument to Victorian glamour in an unbeatable central location, attached to Glasgow Central Station, a city landmark since the 19th-century heyday of the railways.

High ceilings, chandeliers and wood panelling embody the elegance that makes our hotel special.

Our magnificent, marble-clad Champagne Central bar open all day for sharing menus and afternoon tea, while Tempus Restaurant offers the best of Scottish cuisine.

The Grand Ballroom is a charming spot for memorable celebrations, and 10 flexible meeting rooms take care of your business events.

We are Looking for a Front Office Team Leader who can commit to working a minimum of 40 hours per week

We are paying £12.00 per hour, every hour worked paid_

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

At voco_ _everyone's a host, if there's one thing we know, it's that a great host is at the heart of every great stay as we understand what our guest wants by delivering easy-going but attentive service.

Our Front Office Team Leaders are responsible for day-to-day supervision of the reception area, motivating and inspiring the Reception Team.

They lead by example when welcoming guests, dealing with queries and complaints and with making Reservations, be warm and engaging and passionate about delivering great service and be guest focused.

Our Front Office Team Leaders should have at least 2+ years in a hotel front office role, Receptionist, Guest Relations, Concierge, preferably in a supervisory position and experience using Opera PMS is a huge advantage.

We are committed to offer and provide our Front Office Team Leaders
with a competitive salary and a large range of benefits**:

£24960 salary (£12.00 per hour)
plus great IHG perks
28 days holiday each year, including bank holidays, and this increases up to a maximum of 33 days (pro rata).
Worldwide employee and friends & family hotel room rates
Discounts on retail and various activities through our benefit portal
Employee assistance programme 24/
Recognition programmes
Opportunities for career progression and to transfer around the world
Meals whilst on duty
Opportunities to get involved in our charitable and community activities

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Most importantly, we'll help you grow, and develop you as an individual

Our people help to make the biggest difference - we _strive for perfection_ in everything we do for our guests, always focussing on what is important to them and always looking to improve.

We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of _flair_.

You'll be called upon to complete a wide variety of tasks and jobs within the hotel and it's extremely important that you remain flexible and versatile around this.

This is a guest facing role, where you play a vital part in delivering a superior guest experience from checking guests in to assisting with guest luggage every day is different

We'd love to hear from you

**You must meet the legal requirements to work in the UK.