Pharmacy Software Trainer - Saintfield, United Kingdom - Gen Tech Recruitment

Gen Tech Recruitment
Gen Tech Recruitment
Verified Company
Saintfield, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Permanent Pharmacy Software Trainer required for locally homegrown business based in Saintfield covering Northern Ireland.

Job Summary:


KEY DUTIES & RESPONSIBILITIES:


  • Establish and deliver software training programmes to clients.
  • Assess individual and group training needs to establish users' knowledge/capability of software programme.
  • Prepare and update all training materials.
  • Deliver training to users on an individual or group basis.
  • Monitor all trainees' progress, guaranteeing the necessary experience is attained.
  • Maintain individual and group training records in compliance with GDPR.
  • Train new employees on proper use of hardware and software.
  • Perform regular client training on system security.
  • Evaluate the effectiveness of each training session.
  • Review company policies on computer use and cyber security.
  • Correct errors, balance system resources, and troubleshoot all computer problems within areas of expertise.
  • Create a system of communication with the client and company that will improve efficiency.
  • Document irregularities and work to find solutions.
  • Collect information and statistics and present it at company meetings.
  • Develop and pitch ways to improve efficiency.
  • Research developments to remain up to date as emerging strategies are formed.

Customer Service

  • Develop and improve customer relationships and ensure a working environment exists where customer satisfaction is paramount.

Health, Safety & Environmental

  • Support and ensure complicity with Health & Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures.

Quality

  • Establish and promote best practice and a commitment to delivering a quality service.

General

  • Provide general support to the Company and assist with overflow work as needed.
  • Be prepared to work evenings and weekends if required.
  • Participate in and attend sales, training and marketing meetings as required.
  • Proactively contribute to creating a good team atmosphere.
  • Monitor own development towards business and individual objectives.
  • Keep personal IT skills and knowledge up to date.
  • Any other duties required to fulfil the role

Essential Criteria:


  • Proven work experience as an IT Trainer, Technical Trainer or similar role.
  • Ability to provide clear and accurate advice and information to a variety of audiences, both verbally and in writing.
  • Excellent administrative, organisation, analytical and technical skills.
  • A patient and friendly approach to training with the ability to motivate others.
  • Proficient in Microsoft Office including Word, Excel & PowerPoint.
  • Understanding of data privacy standards.
  • Excellent team player balanced with the ability to work independently on own initiative.
  • Excellent time management skills, with ability to work to tight deadlines.
  • A positive, professional, and resilient approach with a commitment to delivering a quality service.
  • Confident in delivering meetings and presentations.
  • 23 years in a customer service environment.
  • Flexible approach to working hours, including evenings and weekends.
  • Willingness to carry out duties outside of core role as required to meet the needs of the business.
  • Full clean driving license.
  • Fluent in English verbal and written.

Desirable Criteria:


  • 23 years Dispensing Technician/general pharmacy experience including use of and understanding of pharmacy software system.
  • Additional certification in training (e.g. Certified Technical Trainer).

Company Benefits:


  • Excellent Salary and expenses
  • Company Vehicle
  • Mobile Phone and Laptop
  • Company Bonus
  • 30 Days holiday
  • Long Service Awards
  • Company Sick Pay
  • Long Service Awards

Salary:
£27,000 - £29,000 per annum (DOE)
For further information contact Tanya Lyttle at GenTech Recruitment on


Job Type:
Permanent


Salary:
£27,000.00-£29,000.00 per year


Schedule:

  • Monday to Friday

Work Location:
In person
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