Oncology Support Secretary - Preston, United Kingdom - Lancashire Teaching Hospitals NHS Foundation Trust

Lancashire Teaching Hospitals NHS Foundation Trust

Verified Company

Preston, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

These are challenging, yet exciting times for our hospitals as we move forward into the new collaborative NHS world in which our roles and relationships will take greater prominence as the NHS recovers from the pandemic.

What will not change is our vision to always provide excellent care with compassion to our communities.

Our ambition, success, identity, and values remain important in recruiting and retaining the best staff as well as developing and delivering excellent services.

Within the Oncology department we really value our Secretaries, they play an important role in the day to day running of our clinical services making sure that patient care is at the forefront of all we do.

This isa very busy and varied role; no day is ever the same.

As a Support Secretary on a typical day you will undertake various admin duties, have regular contact with patients and all members of the clinical team, as well as ensuring the smooth running of the Oncology Department, making sure our patients get the best possible care.

We are known as being a really friendly and supportive team; this will be a varied and challenging role for someone with a passion for making a difference.

If you are somebody who is dynamic, has previous secretarial experience, and are flexible in your approach, this role could be the one for you.

Previous NHS experience is not essential as you will be given on the job training and support.

We also offer further development opportunities within the trust.

There is no doubt, in order to make a difference for the patients we serve at Chorley and Preston Hospitals, we need great people providing dedicated support behind the scenes, and the value that your support will bring cannot be underestimated.

We rely on our administrative team to support across our division and you will be joining a team that is working hard to transform the way we provide back office and administrative services.

This role can be challenging at times, as well as demanding, but we know this will motivate you and if you can keep your cool and keep things on track when things get chaotic, then you are just what we are looking for.

At Lancashire Teaching Hospitals, we take pride in caring for our staff as well as our patients. We recognise that working in a busy environment requires help with a healthy work-life balance.

We also believe in ensuring that our staff get the chance to reach their full potential when working with us, which is why we open lots of doors for career progression once you join our team.

With us, the sky truly is the limit

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You will have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done.

You will make an impact, be challenged to think differently, be bold & help innovate to keep improving things.

Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Develop and maintain effective working relationships with clinicians, managers and others within the Speciality Business Unit and with trust wide service users.

Provide secretarial / administrative services to Consultants and their clinical team by perusing and distributing incoming correspondence, disseminating information, composing reports and correspondence, maintaining up-to-date filing systems, booking systems and continuously developing administrative practices to ensure order and efficiency in the office.

Represent the Oncology Speciality Business Unit, responding to external and internal telephone queries from staff, patients and others and referring to appropriate person, acting in a professional, courteous manner at all times.

Handle customer concerns either by telephone or in person in order to achieve immediate local resolution whenever possible, in accordance with the Trust's complaints procedure.

Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.

Chase progress on all issues with appropriate persons as and when necessary to ensure that deadlines are met.

Maintain efficient and effective administrative systems, including bring forward, and message taking.

Plan and organise own work and allocate work to the Support Secretary and Typist, ensuring files and papers are available and up to date, providing briefings for the day's activities, highlighting deadlines and potential conflicts of interest.

For more information please see the attached Job Description and Person Specification.