Resident Liaison Officer/complaints Officer - Bracknell, United Kingdom - Regen Solutions (U.K)

Regen Solutions (U.K)
Regen Solutions (U.K)
Verified Company
Bracknell, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Resident Liaison Officer/Complaints Officer

Housing Association

Bracknell/Reading based

Temp - Perm

£30,000 - £32,500 PA

Drivers License & vehicle is required

Key Responsibilities:


  • To act as the primary point of contact for residents having work carried out to their home, estate or communal areas. To attend prework surveys.
  • To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues. This may involve supporting other teams or departments.
  • Regular site visits/open properties and ensure residents are kept fully informed of what work will be taking place.
  • Preparation and delivery of preworks information for residents.
  • Assist with health and safety spot checks
  • Deal with Complaints including initial follow up visits and investigations.
  • Accurately record and acknowledge all customer contacts, complaint details, actions and learning points on CRM.

Requirements:


  • Drivers license and own vehicle
  • Previous experience as an RLO in Repairs
  • Experience dealing with complaints

Resident Liaison Officer/Complaints Officer

Housing Association

Bracknell/Reading based

Temp - Perm

£30,000 - £32,500 PA

Drivers License & vehicle is required

Job Type:
Temp to perm

Contract length: 6 months


Salary:
£30,000.00-£32,500.00 per year


Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Experience:

Resident Liaison Officer: 1 year (required)


Work Location:
In person


Reference ID:
RLOreading
More jobs from Regen Solutions (U.K)
See all jobs of Regen Solutions (U.K)