Senior Admin Planner - Widnes, United Kingdom - Evolve Facility Services

Evolve Facility Services

Verified Company

Widnes, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Evolve Facility Services was established in 2010 and is one of the largest in-house service providers in the UK, with offices in Widnes, Liverpool, Leicester, Manchester, Carlisle and County Durham.

We're proud to be part of The Riverside Group family and look after around 80% of Riverside's stock - that's over 45,000 properties based across the Northwest, Northeast, North and Central regions of England.

Our Mission is to keep our customers' homes safe, secure and well maintained - it's what we do.

We're now looking for a Senior Administrator / Planner to join our friendly team in Widnes to carry out appointment planning and general administration activities to support service delivery.

What's in it for you

Basic salary:
£27,909.96

22 days' annual leave plus 8 UK bank holidays

40-hour week

Pension scheme

Plus, a whole of host of other benefits to support your lifestyle and wellbeing

What you'll do
You'll play a crucial role in collating and distributing relevant reports/chasers/queries from Reports Inbox to Admin/Planners

Monitor subcontractor spreadsheet weekly
Record Information relating to FOW requests onto monthly spreadsheet
Data Reconciliation relating to Missed Appointments, Missed Targets, First time fix and Customer satisfaction utilising Evolve's IT systems to undertake appointment planning, allocating property repair and maintenance works to Evolve colleagues and external contractors, monitoring and updating records accurately and promptly for works completed.
You will liaise with customers, clients and work colleagues, primarily by telephone, to ensure property repairs and maintenance works are planned and carried out as required.
You will be able to create, maintain and store documents in accordance with the approved systems to ensure records can be located efficiently and will manage enquiries effectively, providing clear and accurate advice or signposting as appropriate, escalating complaints and complex queries via the agreed route.

What we're looking for

We're looking for someone with previous experience of overseeing general administrative support and who can use Microsoft Word, Powerpoint, Excel and Outlook.

You'll be results focused and able to take ownership of tasks. You'll need to be a good team player with excellent written and verbal communication skills. You are customer focused and able to work under pressure to meet deadlines. It would be advantageous if you have previously worked within a social housing setting.

If you're the kind of person that wants to do a really great job and make a difference to our customers and colleagues, we think you'll love it here.

Job Types:
Full-time, Permanent

Salary:
£27,909.96 per year

Benefits: