Inpatient Access Coordinator - London, United Kingdom - Imperial College Healthcare NHS Trust

Imperial College Healthcare NHS Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for proactive and enthusiastic individuals to join our Patient Service Centre, with a commitment to improving patient experience in a demanding but very supportive department.

The post holders will be the first point of contact for patients awaiting surgery, and will ensure they deliver excellent customer service and patient care at all times.

You will be responsible for taking a large volume of calls from our service users, so an excellent telephone manner is imperative.

You will also be required to support surgical bookings for our patients when required, and will be expected to organize pre-operative assessment bookings in line with their upcoming surgery.

Ideally, you would have a good understanding of RTT performance targets, waiting list management, and the hospital environment; however, this is not essential if you can demonstrate the other required skills.

To provide a comprehensive and efficient Trustwide booking service for all patients awaiting elective treatment on the Inpatient, Daycase, and Planned Waiting Lists.
To work with stakeholder services in order to help manage their waiting lists to ensure it is clean and without historic information
To ensure that admission requests are processed and booked in line with the Trust Access Policy. This requires both timely and accurate input of data onto the Patient Administration System (PAS) and other electronic and paper systems as required.
To work with stakeholder services to ensure patients are treated within target treatment dates
To respond to and deal with a variety of often complex booking requests in a timely manner, whether by telephone or in person, ensuring that patients are booked according to clinical priority and the Trust Access Policy taking into account both patients' choice and the need to ensure that slots are not wasted.
To report to the Inpatient Access Team manager/s, and work with them to ensure there is cross cover when and where required in order to enable the team to maintain a good standard of service to both patients and our stakeholders at all times
To work on a rotational basis covering all specialties managed by the Inpatient Access Team at all times, and in order to help meet all SLA's with our stakeholders.
To contribute to the planning and implementation of change within the Inpatient Access Team.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme.

Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.