Customer Services Co-ordinator - Tadley, United Kingdom - Office Angels

Office Angels

Verified Company

Tadley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Customer Services Co-ordinator

Industry:
Construction

Location:
Tadley/ Aldermaston

Salary:
£28,000

Office Angels have teamed up with a forward thinking, dynamic client who are in the construction industry, are looking to recruit a
Customer Services Co-ordinator. This role is a busy role and you can work from home and in the office.

You will join an established team of individuals who are hardworking, have excellent communication skills as well as enjoying developingwithin this company and sector.

The day to day duties in your new job will be.
The role of Customer Service Co-ordinator requires great customer service skills, good organisation and the ability to problem solve.

The role is full time, Monday to Friday, with 3 days a week in the office and 2 days at home.

The office location is remote so driving is necessary.

Day to day responsibilities:

Responsible for the daytoday scheduling of the Customer Service Operatives' workload, and coordination of the administrative tasks
Making courtesy calls in line with the customer journey
Stock control for Customer Service Operatives van
Accurately diagnose defects; prioritise repairs and make appointments for customers for works to be completed
Ensuring that once work is complete that the issue is closed out with the customer
Log all contact with customers ensuring the data is accurate and up to date, all information regarding a plot is allocated to that plot and data cleansed/discussed with the customer while working on that plot
Responsibility for identifying possible 'contracharge' situations and giving notice to subcontractors where necessary and raising the correct paperwork in line with current process
Liaise between customers and contractors to ensure that information is shared appropriately and accurately
Deliver all services within the guidance of data protection legislation
Work with colleagues to deliver a seamless service to all customers
Establish the nature of defects through intelligent questioning, determining works required and arranging inspections for more complex works
Manage relationships with customers, contractors and colleagues, ensuring customers are always kept informed
Allocate jobs to the appropriate contractor via internal system, to ensure that it can be resolved effectively to meet repair priority targets
Ensure all costs are managed through the correct process and registered in line with procedures

Next steps

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.