Experienced Poker Room Supervisor - London, United Kingdom - The Rank Group

The Rank Group
The Rank Group
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Company Description The Flagship Casino, The Grosvenor Victoria Casino, has the perfect blend of sophistication and excitement. Affectionately known as 'The Vic', we offer world class table gaming, we offer Blackjack, American Roulette, Slots, Electronic Roulette and of coursepoker.
Launched in 2020, customers can now enjoy these games al fresco in our rooftop gaming terrace - The Loft.

Above The Vic, you'll find The Poker Room, one of the World's oldest and most prestigious Poker Rooms.

A fantastic venue with 35 poker tables on offer, classic casino gaming, and the home of one of the largest poker tournaments in Europe; the GUKPT.

This is more than just a job advertisement, this is a calling. A career with The Grosvenor Victoria Casino could be the start of one amazing journey


Job Description Leading your team of dealers in a way to create a successful card room is a big ask Using your skills and experience to entertain guests, keep your team engaged and remain commercially focused, you'll be challenged daily.

You'll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.

As an experienced card room supervisor you will have autonomy with a supported structure to deliver the best poker games through great service, well developed team and the ability to make the most of opportunities as they arise.

You will;

  • Welcome customers warmly into the business
  • Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
  • Lead your team to provide efficient and dynamic service
  • Support the Management Team with new initiatives, budget control and positively driving the business forward.
  • Coach and train team members to the highest standard
  • Deliver an excellent quality experience by evaluating individual needs and acting upon this information
  • Communicate effectively with colleagues and card room supervisor
  • Create an environment of community and fun
  • Develop the poker community via social media, promotions and marketing
  • Maintain the security of the game, cash and assets
  • Ensure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling

Qualifications
Role Requirements:


  • Minimum 6 months experience in a Poker Supervisory role. (Ideally Casino based)
  • Excellent customer service skills and the ability to deal with a number of different issues.
  • Ability to create, implement, monitor and evaluate the success of specific promotions.
  • Have an extensive knowledge of all of the games operated in the Poker Room.
  • Have an extensive understanding of the rules that relate to both Tournament and Cash Game play.
  • Be experienced in creating and leading a team.

Additional Information Applicants must be 18+

The role will include nights & weekends
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